Proven automated ITSM solution

  • Rick Hopfer,
    CEO Hart, Inc.

    Service Prime provides an integrated approach to helping CIO's and other executives effectively manage their people, projects, processes and technology in a collaborative and integrated approach to insure maximum efficiency and value for those resources."   

  • Ken Venner,
    Software Executive at
    PEAK6 Investments

    Service Prime is one of the earliest to automate ITSM making it easy for IT organizations to adopt and manage their helpdesk, projects and staff with highly configurable pre-built workflows and templates."  

  • Maria Fitzpatrick,
    Former CIO, Coventry.

    Service Prime “helps CIOs quickly create efficiency across the organization using Service Prime’s highly configurable work flow engine to ensure that organizations quickly realize value from IT investments."

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Intuitive ITSM Platform

AI Flexibility
We have built a dramatically simpler and more flexible IT service management platform, using agent-based automation and machine learning. Prebuilt templates and workflows accelerate the ability to automate business processes such as employee on-boarding, pro-active customer management and a host others to drive significant efficiency within the enterprise.

Integrated ITSM Platform

We provide fully functional project management, resource planning, and more. Built in analytics provide a 360 degree view of the technology activities, investments and value derived from IT.

Dramatically reduces the Total Cost of Ownership

Unlike legacy ITSM solutions, Service Prime is highly configurable and does not require long, expensive services engagements for implementation. Contact us to see how we can lower your TCO.

Give Service Prime a try

Our philosophy is simple, We put your success first

  • Analytics

    Our Score Carding System

  • Helpdesk

    Our Ticketing System

  • Projects

    Our Project Portfolio Management

  • Dashboard

    Our Dashboards and Reports

  • People

    Our Resource Management system that connects people to projects

  • CMDB

    Our Asset Management System

Trial is free
  • >  No Credit Card
  • >  No Commitments
  • >  Just Click on any Module

We are disrupting ITSM

Service Prime was built by a customer

Hi, I am Subbu Murthy. I was a CIO for decades and frustrated by point solutions for IT that took armies of services personnel to deploy. Service Prime is here to revolutionize ITSM, with a simple, comprehensive solution. Under Jed’s guidance (author of Disrupt or Die), we are here to revolutionize ITSM, with a simple, comprehensive solution.

Subbu Murthy,
CEO of Service Prime.

  • 100+ CUSTOMERS

    BCCI, CalOptima, City of Irvine, Ducommun, Northampton

  • 3 Billion Dollars

    Worth of Projects run through using Service Prime™

  • 20000+ USERS

    Who have used our products of which 10% are Power Users

  • 10000+ PROJECTS

    Successfully completed using our product

  • 100 +
    Life Cycles

    Different life cycles including Agile, Waterfall and Hybrid

Download the brochure for more details
Our Story

After years of development and validation by hundreds of IT professionals, IT leaders and numerous mid-market enterprises and public agencies, we are rapidly emerging as the platform of choice for managing technology related activities.

Our Vision

Our vision is simple: make technology a slave and not become a slave to technology. We have developed an integrated platform that is secure and not onerous helps yet nimble IT Governance that helps mid-market companies and public agencies manage their technology activities.


Service Prime provides a 360 Degree View driving Business-IT Collaboration with total transparency into IT Spend and IT Status. Service automation, portfolio management and resource demand management helps prioritize technology activities based on business needs.